COMPLAINING
A.
Listen to the following dialogue and then answer the
questions followed based on the conversation you have heard! Both the dialogue
and questions will not be printed in your textbook.
1.
a.
Hotel guest
b.
Cleaning service
c.
Hotel owner
d.
Receptionist
e.
Office boy
2.
a.
Requesting
b.
Suggesting
c.
Complaining
d.
Getting annoyed
e.
Giving opinion
3.
a.
The hotel rooms are full.
b.
Big event was held in the hotel.
c.
The hotel service is satisfying.
d.
The hotel toilets are not clean.
e.
The hotel room is very dirty.
4.
a.
The man will move to another hotel.
b.
The man will not protest again to the manager.
c.
The manager has forgiven the man.
d.
The manager will clean the toilet herself.
5.
a.
It’s poor.
b.
It’s so disappointing.
c.
Fetch me with the manager!
d.
I’ll move to another hotel and won’t stay here again
in the future.
e.
How could possibly we have a chance to find dirty
toilet in such a luxurious hotel?
B.
Decide whether these statements are TRUE (T) or FALSE
(F)!
1.
The first speaker is satisfied with the hotel service.
2.
The manager is angry to the first speaker.
3.
The first speaker complains about the dirty toilet.
4.
Manager forgives the first speaker for his fault.
5.
The first speaker gets new room and 30 % discount.
-This Listening Exercise is made by myself-
I am an English teacher in SMA N 1 Pati who love to read and write. -You know my name, not my story. You know what I've done, not what I've been through. If you were on my shoes, you'd fall at the first step.- ^_^
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